Order and Payment
All orders placed online will receive an acknowledgement via email. (Please kindly ensure that you include orders@originshampers.com.sg in your address book.) 
All prices are in Singapore Dollars and inclusive of Goods and Services Tax.
Please check your order confirmation to ensure that all details are correct. If you spot anything you wish to change on the order or delivery information, please contact us via inquiry@originshampers.com.sg or (65) 6745 2402 at least 24 hours in advance prior for delivery to local addresses. 
You can pay by PayPal for purchases made online at www.originsonline.com.sg 
If you are experiencing problems whilst placing your order, please do not hesitate to call us at (65)6745 2402 for assistance. 
Delivery Policy
We offer Free delivery for order with a minimum purchase of $60. (per location) 
Request for specific delivery time cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day.
Monday to Friday
Order Received & Confirmation  Earliest Delivery Time~*
Before 11am By 6pm on the same day
Before 3pm By 10pm on the same day
After 3pm to 5pm Next Working day between 9am to 11am
After 5pm to Next Working Day Next Working day between 2pm to 6pm
Before 11am By 6pm onthe same day
After 11am Next Working day between 2pm to 6pm
Sunday & Public holiday^
Anytime Next Working day between 2pm to 6pm


~ All delivery slots are subject to availability.
* A separate guideline applies for festive season like Christmas, Hari Raya, Lunar New Year, Deepavali and Valentine's Day.
^ Delivery surcharge of $5 - $20 is applicable for delivery (per location) on Public Holidays (subject to availability).
-If there is any failure delivery caused by incorrect delivery information or undeliverable locations, we will attempt to contact you and acquire new information. However, Origins Hampers & Florists cannot issue a refund if unable to make a delivery due to these issues.
-If a recipient refuses delivery, you will not be entitled to a refund
Product Substitution
Product photos are a representation of the arrangements and may vary upon stock availability. 
In situations of stock unavailability, Origins Hampers & Florists reserves the right to replace individual items with similar substitutions of equivalent or higher value.